Privacy Policy

Last updated: June 22, 2026

This Privacy Policy explains how Train Collective ("Train Collective," "we," "us," or "our") collects, uses, and protects information when you visit offer.traincollective.com, submit a form, make a purchase, or communicate with us by email or text message. By using our site or providing your information, you agree to this Policy.

Information We Collect

  • Contact details you provide — name, email address, mobile phone number.
  • Application & quiz responses — goals, training background, and similar details you submit.
  • Payment information — processed securely by our payment processor (Stripe). We do not store full card numbers.
  • Usage & device data — collected automatically via cookies and analytics tools (e.g. Google Analytics, Microsoft Clarity, Meta Pixel) to understand and improve our site.

How We Use Your Information

  • To respond to inquiries and provide one-to-one coaching and customer support.
  • To process applications, bookings, and payments, and to deliver our programs and services.
  • To send account, appointment, onboarding, and customer-care messages by email and text.
  • To send marketing and promotional messages about our programs, where you have consented.
  • To operate, secure, and improve our website and services.

SMS / Text Messaging

If you provide your mobile number and opt in, we may send you recurring automated text messages — including coaching tips, appointment reminders and confirmations, application and onboarding follow-ups, one-to-one replies from our team, and occasional promotional offers.

  • Consent: You opt in by entering your phone number and checking the SMS consent box on our forms, or by texting us first. Consent is not a condition of any purchase.
  • Frequency: Message frequency varies.
  • Rates: Message and data rates may apply.
  • Opt-out: Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact us at [email protected].
  • Carriers: Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their marketing or promotional purposes. Mobile information collected for text messaging is used solely to deliver the messages you have consented to receive. We may share information only with service providers (such as our messaging and payment processors) strictly to operate the program on our behalf, and no mobile opt-in data is shared for any other purpose.

How We Share Information

We share information only with trusted service providers who help us operate — for example, our SMS provider (Twilio), email provider (Resend), payment processor (Stripe), and database/hosting providers — and only as needed to deliver our services. We may also disclose information where required by law. As stated above, we never sell or share mobile/SMS opt-in data with third parties for marketing.

Cookies & Analytics

We use cookies and similar technologies for site functionality and analytics. You can control cookies through your browser settings.

Data Security & Retention

We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time (reply STOP to texts, use the unsubscribe link in emails, or contact us). To make a request, email [email protected].

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated date.

Contact Us

Questions about this Policy? Email [email protected].